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I'm having a similar issue. When I have Zoom and my external Logitech C920 webcam open with my MacBook Pro (13" 2020) 10.15.6 version (Catalina); it freezes Zoom and I lose Internet connection. My internet won't work once it crashes unless I reboot my computer. Any insight as to how to fix this issue? All my Zoom calls require me to use my external camera.
Hi there tami167,
We understand you're experiencing an issue with your MacBook Pro freezing when using a webcam with Zoom, and we'd like to see if we can assist.
To begin, start your MacBook Pro in safe mode, and test for the issue there: How to use safe mode on your Mac
Also, create a new admin user account, and try there: Set up users, guests, and groups on Mac
Thanks!
I have a similar issue that just started in October. My external Logitech 920 HD camera freezes and stops working when launched. Doesn't matter what web meeting service is being used.
Zoom and Logitech C920 Camera Crashes!
