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General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

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AirPods Pro

My AirPods Pro sound really good when at home but when I go out the sound cuts or sometimes stop playing music?? Plzz help

Posted on Oct 7, 2020 8:40 PM

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5 replies

Oct 7, 2020 10:57 PM in response to addy_10

Have your properly Reset Your AirPods as shown below? If NOT then reset your iPods to see whether that resolves the issue-

Reset your AirPods

You might need to reset your AirPods if you can't connect to them, if they won't charge, or to fix a different issue.1


Put your AirPods in their case

Close the lid. Wait 30 seconds, then open the lid.

On your iPhone, iPad, or iPod touch, go to Settings

Go to Settings > Bluetooth and tap the "i" icon next to your AirPods.2 Then tap Forget This Device, and tap again to confirm.

Reset your AirPods

With the lid open, press and hold the setup button on the back of the case for about 15 seconds, until you see the status light flashing amber.

Reconnect your AirPods

With the lid open, place your AirPods close to your device. Follow the steps on your device's screen.

Axel F.

AirPods Pro

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