You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

What does the warranty cover?

If I’m iPad’s screen cracked is the warranty going to cover it ?

iPad Pro, iPadOS 13

Posted on Oct 10, 2020 11:40 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 10, 2020 11:49 AM

Probably not. See the following from iPad Repair - Official Apple Support


If your iPad screen breaks accidentally, you have the option to replace your iPad for an out-of-warranty fee. Accidental damage isn't covered by the Apple warranty. If your screen cracks due to a manufacturing issue, it’s covered by the Apple warranty.

3 replies
Question marked as Top-ranking reply

Oct 10, 2020 11:49 AM in response to fatoon208

Probably not. See the following from iPad Repair - Official Apple Support


If your iPad screen breaks accidentally, you have the option to replace your iPad for an out-of-warranty fee. Accidental damage isn't covered by the Apple warranty. If your screen cracks due to a manufacturing issue, it’s covered by the Apple warranty.

Oct 10, 2020 11:50 AM in response to fatoon208

Screen damage is generally not covered by the Apple limited device warranty - as it is notoriously difficult to prove that the damage is the result of a manufacturing defect. Screen breakage occurring within the initial 14-day unconditional returns period, where no other obvious damage is evident, is covered.


Beyond 14-days, you’ll be offered an out-of-warranty exchange for a reconditioned iPad of the same model and specification - the cost being c.60% of the “as new” price. If you elected to purchase the optional AppleCare+ coverage, this being an insurance product, you’ll be able to exchange for a notional excess/deductible.

What does the warranty cover?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.