You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi, my child has ended up spending around £95 on an app on my phone not realising she was spending money in a game, she thought she was just downloading things. Is there any help I can get in getting a refund?
thanks
iPhone XR, iOS 13
See the instructions in Request a refund for apps or content that you bought from Apple - Apple Support
Also see the following from that link:
If you or a family member bought an item by mistake, set up Screen Time to prevent unintentional purchases in the future. You can require a password for purchases, prevent some types of purchases, or disable purchasing completely. Set up Screen Time.
See the instructions in Request a refund for apps or content that you bought from Apple - Apple Support
Also see the following from that link:
If you or a family member bought an item by mistake, set up Screen Time to prevent unintentional purchases in the future. You can require a password for purchases, prevent some types of purchases, or disable purchasing completely. Set up Screen Time.
Thank you!! I have it password protected but she has used my password as she knows it! Will this make a difference to getting a refund? I am definitely going to disable all purchases and she is now banned from using the phone 👍
I don't know that it will affect the refund; it is just their suggestion to prevent a repeat occurrence.
Refund for children spending in an app
