You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Logging in to mail

When I log into the mail app, it says I’m already logged into my account on this device and then takes me back to the log in page. So I can’t access my account. Any ideas?

iPhone 11, iOS 14

Posted on Oct 19, 2020 10:51 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 24, 2020 3:45 PM

Hello and welcome to Apple Support Communities, Gaby_1318.


If we understand your post correctly, you're not able to access email on your Apple device. We’d like to help.


If you’re using your email address for your Apple ID, go to Settings > [your name] > iCloud and make sure that Mail has been turned on.


If not, follow the steps in the article for your device:


If you can’t send email on your iPhone, iPad, or iPod touch -- If your iOS device has been updated to iOS 14 or iPadOS 14, the correct path to remove and re-add your account is Settings > Mail > Accounts.


If you can’t send emails in Mail on Mac


Let us know if that resolves this issue for you. 


Thanks for using the Apple Support Communities. Take care.

2 replies
Question marked as Top-ranking reply

Oct 24, 2020 3:45 PM in response to Gaby_1318

Hello and welcome to Apple Support Communities, Gaby_1318.


If we understand your post correctly, you're not able to access email on your Apple device. We’d like to help.


If you’re using your email address for your Apple ID, go to Settings > [your name] > iCloud and make sure that Mail has been turned on.


If not, follow the steps in the article for your device:


If you can’t send email on your iPhone, iPad, or iPod touch -- If your iOS device has been updated to iOS 14 or iPadOS 14, the correct path to remove and re-add your account is Settings > Mail > Accounts.


If you can’t send emails in Mail on Mac


Let us know if that resolves this issue for you. 


Thanks for using the Apple Support Communities. Take care.

Logging in to mail

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.