Didn’t get a confirmation letter yet

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Level 1

8 points

Didn’t get a confirmation letter yet

Hi there, I just ordered a new iphone 12 pro 128GB graphite from the website. My order # is W906712105. I didn’t get a confirmation email regarding my payment yet. I checked with my own bank account history and doesn’t show any transaction on it. But I got the email saying that the order gonna be delivered in next 2-3wks.

Could you please check whether my order went through well n correctly? Hope it makes sense.

Thanks for your help.

Kind regards,

Choi

iPhone XS, iOS 14

Posted on Oct 23, 2020 3:16 AM

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Answer 1

Oct 23, 2020 3:59 AM in response to 원정

You are welcome.

It may be advisable to contact Apple using the information at the link below.

Contact Apple for support and service - Apple Support

Or check the order at: http://www.apple.com/orderstatus

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Answer 2

원정 Author

Level 1

8 points

Oct 23, 2020 3:38 AM in response to stedman1

Thanks for your reply. So does it mean that once I get the order item, you gonna charge the item? Is it? And also, I haven’t got the tracking information yet. Once you are ready to send out, are you going to send me the tracking number, etc? Thanks for your help again.

Kind regards,

Choi

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Answer 3

원정 Author

Level 1

8 points

Oct 23, 2020 3:54 AM in response to stedman1

Alright. I really appreciate your help. Another question thou, I didn’t know about this fact that the payment will go through directly once the apple ships the product. By the mean time, I ordered the items using my different cards and cancelled it several times (x3) becoz I thought something is going wrong with my order, my card + payment.

So is it fine to cancel and order with other card payment? Hope it makes sense.

Thanks for your help.

Kind regards,

Choi

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Answer 4

Oct 23, 2020 3:21 AM in response to 원정

Your bank card will not be charged until the item ships. At that time Apple will send you an email with anticipated delivery date, and tracking information.

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Answer 5

Oct 23, 2020 3:39 AM in response to 원정

The charge should appear on your bank/Visa card shortly after the notice from Apple that your product has shipped. The time before you receive the item will depend on where you live.

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Didn’t get a confirmation letter yet

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