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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
my previous owned ipad needs activation lock. I gave this device to my mum and she forgot the icloud username and password and apple ID as well. I still have the ipad case with serial number. I need your support to regain this data in order to reactivate the device.
iPad Air Wi-Fi, Cellular
Tell her to use Apple's iForgot service or contact their Account Security team, or if you’re the iPad’s original owner, supply Apple with its purchase receipt and ask them to remove the lock.
It's not possible to retrieve the password through Apple; they can only reset it.
(184992)
Tell her to use Apple's iForgot service or contact their Account Security team, or if you’re the iPad’s original owner, supply Apple with its purchase receipt and ask them to remove the lock.
It's not possible to retrieve the password through Apple; they can only reset it.
(184992)
Dear Sir,
now we can figure out the apple id which is ****@ icloud.com and we also remember the password. But the account was locked for security reason and we cant figure out the recovery mail. Could you help me to change the recovery mail to ****@ novartis.com?
[Email Edited by Moderator]
The original owner was Novartis Pharma Egypt the place where I work. I owned this iPad from them. What is the recommended steps?
First, see if the can get back into the Apple ID it's locked to. If she can't, someone from your workplace would need to supply Apple with the iPad's original purchase receipt.
(185027)
Nobody on these boards can. Use the second link I posted above.
(185115)
activation lock of my previous ipad
