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Iphone XS is stuck on the apple logo black screen

My phone will not turn on or off and is frozen onto the apple screen

iPhone XS Max, iOS 13

Posted on Oct 23, 2020 3:41 PM

Top-ranking reply

Level 10

149,592 points

Posted on Oct 23, 2020 3:44 PM

1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3) If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support

Axel F.

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