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Level 1

9 points

My iphone XR shows the locked screen asking for my password, but the screen is unresponsive to my touch

My iphone XR is unresponsive to touch, so I can't even restart it. This has happened several times with no obvious cause.

iPhone XR

Posted on Oct 23, 2020 9:15 PM

Top-ranking reply

Level 10

149,592 points

Posted on Oct 23, 2020 9:55 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

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