Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to trust an app

Hi there, I have the new iphone 12 pro max. I need to download/use an app and right now it states "enterprise app cannot be trusted". I tried going into device settings and trusting the app is not the same as the iPhone 11. Can someone please help guide me on how to trust this app? Thank you, AC

iPhone 6, iOS 9

Posted on Nov 20, 2020 5:56 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 20, 2020 5:57 AM

Is this your corporate iPhone? Do you have any profile installed by your corporate / organisation / enterprise / School Management then please contact the system administrator of your corporate / organisation / enterprise / School Management


If you have installed any profile on your own --> Install or remove configuration profiles on iPhone - Apple ...


If you want to turn on SSL trust for that certificate, go to Settings > General > About > Certificate Trust Settings. Under "Enable full trust for root certificates," turn on trust for the certificate. Apple recommends deploying certificates via Apple Configurator or Mobile Device Management (MDM).


Trust manually installed certificate profiles in iOS and iPadOS ...

2 replies
Sort By: 
Question marked as Top-ranking reply

Nov 20, 2020 5:57 AM in response to miami131

Is this your corporate iPhone? Do you have any profile installed by your corporate / organisation / enterprise / School Management then please contact the system administrator of your corporate / organisation / enterprise / School Management


If you have installed any profile on your own --> Install or remove configuration profiles on iPhone - Apple ...


If you want to turn on SSL trust for that certificate, go to Settings > General > About > Certificate Trust Settings. Under "Enable full trust for root certificates," turn on trust for the certificate. Apple recommends deploying certificates via Apple Configurator or Mobile Device Management (MDM).


Trust manually installed certificate profiles in iOS and iPadOS ...

Reply

Nov 20, 2020 6:05 AM in response to SravanKrA

Hi this is a personal phone not a work phone. I followed your response and got to "certificate trust settings". Here I do not see any options that I can click on. It states "trust store version" and "trust asset version." There is nothing to click on here. Can someone please help guide me?

Reply

How to trust an app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.