You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

always facing importing photos from iPhone 7 to my windows laptop. says device not attached. How to solve?

always facing importing photos from iPhone 7 to my windows laptop. says device not attached. How to solve?

Windows, Windows 6

Posted on Nov 21, 2020 8:26 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 21, 2020 1:50 PM

Old issue... On the phone change the export settings to Keep originals at the bottom of Settings > Photos. The issue is in HEIC > JPEG conversion. If won't help, it could be a second issue with 1080/4k videos. No workaround for this except third-party apps for export. If you won't be able to fix this check iMazing (guide), never had any issues with it.

1 reply
Question marked as Top-ranking reply

Nov 21, 2020 1:50 PM in response to debdatta34

Old issue... On the phone change the export settings to Keep originals at the bottom of Settings > Photos. The issue is in HEIC > JPEG conversion. If won't help, it could be a second issue with 1080/4k videos. No workaround for this except third-party apps for export. If you won't be able to fix this check iMazing (guide), never had any issues with it.

always facing importing photos from iPhone 7 to my windows laptop. says device not attached. How to solve?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.