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Apple-ID password

My mum forgot her Apple-ID password and she is currently unable to use any messengers(including Viber, Whatsapp etc.).She doesn’t remember her original e-mail nor the answers of the questions.Also,she cannot remove the Apple-ID to make a new one.In Ukraine(where we from) professionals said that the only solution is to write to Apple Support.I look forward to hearing from you, because we don’t have any other option.We really need your help

iPhone XS Max

Posted on Nov 28, 2020 6:32 AM

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Question marked as Top-ranking reply

Posted on Nov 28, 2020 6:39 AM

You will need to contact Apple to recover the ID, password, and security questions. We are users like you and can't help recover the information.


For the ID, she can try the below.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find        

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Apple-ID password

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