Lost trade-in return

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Level 1

8 points

Lost trade-in return

I purchased a new Iphone 12 and traded in my Iphone 11. Return package was received by Fedex and shipped out. The online tracking shows it stopped moving after departing its last location.

Its been 10 days with no movement. Fedex started a trace and cant find it.

When I attempted to file an online claim it wont let me complete the process without a shipping address.

I dont know the address for Phobio in Elk Grove California. I emailed them with no response. Phones go through automated options that are no help.

Anyone have a suggestion.

Posted on Nov 29, 2020 5:33 AM

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Answer 1

Top-ranking reply

Tx_Harley Author

Level 1

8 points

Dec 2, 2020 3:42 PM in response to Tx_Harley

Update:

Fedex found my package in Williston, ND. Box was empty and crushed between other boxes. Iphone was not found.

So I have to start a claim with Fedex.

The address was actually to AI, 3011 Laguna Blvd, Elk Grove, CA. 95758

My speculation is, someone stole the Iphone and tossed the box in a different shipping container.

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Answer 2

mdhurst

Level 5

6,629 points

Nov 29, 2020 7:13 AM in response to Tx_Harley

In the upper right corner of this page is a "Contact Support" click on this and be patient as you will have to wait and listen to music on hold for a bit. (15 minutes to 30 minutes is not unheard of) they should be able to assist you in sorting this out and or give you the needed information to move it forward.

Guessing FedEx might also have a "Live Person" option somewhere on their site.

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Answer 3

Zipties

Level 1

4 points

Dec 2, 2020 4:12 PM in response to Tx_Harley

Thanks for the follow up. Apple said they already started an investigation with FedEx before I called. The packaged was scanned damaged a couple days ago in Sparks NV. Mine was going to the same place. I assume it is the same situation. I called FedEx before calling Apple and they said that there was nothing they could do for me that Apple had to file the claim. I’m surprised that FedEx allowed you to file it.

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Answer 4

Zipties

Level 1

4 points

Nov 29, 2020 12:59 PM in response to Tx_Harley

I’m in the same boat. I dropped mine off two weeks ago at FedEx, and then it never left the local sort facility. Please let me know what happens with yours.

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Lost trade-in return

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