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Level 1

4 points

SIM Card Swap

Must I remove old sim card and place in new iPhone after performing Quick Start? New phone cannot make calls.

iPhone 12 Pro Max, iOS 14

Posted on Dec 3, 2020 8:29 PM

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Level 10

92,043 points

Posted on Dec 4, 2020 3:05 AM

Depends entirely on whether you got the phone locked to a provider with a SIM already installed or a SIM free phone that arrived without one.

You cannot activate a new phone with no SIM in it so I assume it came with one in which case call your network provider help desk.

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