You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone XS Trade In was Sent Back

I bought the new iPhone 12 Pro and traded in my pristine iPhone XS. The trade in phone arrived at the right location but was sent back to me without explanation. The really odd thing is I was given the credit for the trade in. Now I have this extra iPhone and don't know what to do with it. Do I send it back to them again? How do I get a shipping label? Do I just keep the iPhone XS? Thanks for any insight!

iPhone XS

Posted on Dec 5, 2020 6:16 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 5, 2020 6:19 AM

I would recommend contacting apple through the apple support app. Or with this link. https://www.apple.com/contact/ or this link. https://support.apple.com/

1 reply

iPhone XS Trade In was Sent Back

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.