Selling a mac

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Level 1

36 points

Selling a mac

So I recently sold my 2013 imac running Catalina. I followed Apple's step by step guide here: https://support.apple.com/en-ca/HT201065

After deleting everything and reinstalling, it all came up, I made a new user account for the person I was selling it to and all was good. However, the person I sold it to is contacting me saying they cannot login with their apple ID and see the below screen. How do I resolve this and hopefully this is something that can be done remotely. The imac does not appear in my devices any longer.

Posted on Dec 12, 2020 6:15 AM

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Answer 1

mola2alex Author

Level 1

36 points

Dec 12, 2020 6:44 AM in response to padams35

But it is asking for Admins Mac Mini which is the confusing part. So just some context on the steps I did:

got a new mac mini which I restored from an imac backup
once I confirmed all was good on the mac mini, I followed the apple guide to reset the imac
just to be sure what I was selling wouldn't lock them out, I went in and created a user with say 'tom' with password 'tom123'
it seems to be asking for the password of the mini (the new device) but are you saying it should simply be 'tom123'? It seems strange either way since I followed the removal steps from apple and if it is the tom123 password then why is it even needed, the person used that to login!

Appreciate the help, feel a bit bad that this happened.

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Answer 2

padams35

Level 4

3,445 points

Dec 12, 2020 6:33 AM in response to mola2alex

That isn't the Apple ID password: they need to enter the password for the user account you setup, or if they were smart and reset the password whatever they reset the login/admin password to.

Tip: You went one step too far. The new user is generally supposed to setup the new user account themself.

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Answer 3

padams35

Level 4

3,445 points

Dec 12, 2020 6:57 AM in response to mola2alex

Yes, I am saying it should simply be in this example 'tom123'. Its need for the same reason you have to re-enter the password when clicking the 'padlock' to make changes to some system preferences like Security & Privacy. Maybe you let somebody else use your mac. Maybe automatic login was enabled. And also because Catalina tries even harder to protect users from themselves than Mojave.

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Answer 4

mola2alex Author

Level 1

36 points

Dec 12, 2020 7:16 AM in response to padams35

OK, thanks. Will let them know to try that, I do find it odd though it is asking for 'admins mac mini' password when it is an iMac, why not just prompt for the system password since the user is logged in already there as tom with tom123. But oh well, worth a shot! Will report back.

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Answer 5

mola2alex Author

Level 1

36 points

Dec 12, 2020 8:16 AM in response to mola2alex

Seems like if you just reset the device encryption, it seems to work for them now so all good. Not exactly sure the steps but seems to be resolved now.

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Answer 6

mola2alex Author

Level 1

36 points

Dec 12, 2020 8:11 AM in response to padams35

Still doesn't seem to have worked

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Selling a mac

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