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Activation lock

I cannot access my iPad bc of activation lock and the Apple ID cannot be found I can I reset my device

Posted on Dec 15, 2020 11:51 AM

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Question marked as Top-ranking reply

Posted on Dec 15, 2020 11:56 AM

You don't, sorry.

If you are talking about "activation lock" (an anti-theft measure), neither we (just users like you) nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number).

Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support

Regards

Giulio

1 reply
Question marked as Top-ranking reply

Dec 15, 2020 11:56 AM in response to McDonaghSonsPlumbing

You don't, sorry.

If you are talking about "activation lock" (an anti-theft measure), neither we (just users like you) nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number).

Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support

Regards

Giulio

Activation lock

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