You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

chavela129 Author

Level 1

4 points

My phone is frozen and won’t power off. I also can open any apps

I can’t open my apps. Can’t power off. I can only swipe the screens. The phone is a brand new iPhone

Posted on Dec 21, 2020 8:18 PM

Top-ranking reply

TheLittles

Level 10

197,685 points

Posted on Dec 21, 2020 8:28 PM

chavela129 Said:

"My phone is frozen and won’t power off. I also can open any apps I can’t open my apps. Can’t power off. I can only swipe the screens. The phone is a brand new iPhone"

-------

Try the Following:

Go Here: If your iPhone, iPad, or iPod Touch won't Turn On or is Frozen - Apple Support
Simultaneously hold down both the sleep/wake button and the home key for five seconds.

View in context

My phone is frozen and won’t power off. I also can open any apps

Similar questions