You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: DedraPerson
DedraPerson Author
User level: Level 1
6 points

Cannot delete gmail messages in mail app iOS 14.3

I cannot delete messages in my gmail account mailbox using the native mail app on iPhone. My only choice is archive (which I do not want to do, I want to delete emails).


Older instructions https://discussions.apple.com/thread/250734782?answerId=250734782021#250734782021say to go Settings > Passwords & Accounts > Gmail > tap on your account at the top > Advanced > etc. But there is no 'Passwords & Accounts'. There is only Passwords and no Accounts section. Where is the setting now? (Using iOS 14.3)

iPhone 8 Plus

Posted on Dec 23, 2020 3:41 PM

Reply
Question marked as Top-ranking reply
User profile for user: DedraPerson
DedraPerson Author
User level: Level 1
6 points

Posted on Dec 23, 2020 4:00 PM

Ugh I figured it out. Posting in case it helps someone else. The help article at Delete and recover emails in Mail on iPhone - Apple Support is close but step 2 is missing a piece/not quite right. What is says as of this writing:


  1. Go to Settings > Mail, then tap Accounts.
  2. Tap your email account, tap Mail (below Advanced), then tap Advanced.
  3. In the Advanced settings, change the destination mailbox for discarded emails to Archive Mailbox.


What step 2 should say (for this case):


Tap your gmail account, then tap your Account email, then tap Advanced.


Note that that the Account row with your email address listed has a subtle grey > at the end of it, hence clickable. This hidden menu previously wasn't apparent to me.

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: DedraPerson
DedraPerson Author
User level: Level 1
6 points

Dec 23, 2020 4:00 PM in response to DedraPerson

Ugh I figured it out. Posting in case it helps someone else. The help article at Delete and recover emails in Mail on iPhone - Apple Support is close but step 2 is missing a piece/not quite right. What is says as of this writing:


  1. Go to Settings > Mail, then tap Accounts.
  2. Tap your email account, tap Mail (below Advanced), then tap Advanced.
  3. In the Advanced settings, change the destination mailbox for discarded emails to Archive Mailbox.


What step 2 should say (for this case):


Tap your gmail account, then tap your Account email, then tap Advanced.


Note that that the Account row with your email address listed has a subtle grey > at the end of it, hence clickable. This hidden menu previously wasn't apparent to me.

Reply

Cannot delete gmail messages in mail app iOS 14.3

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up