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Parent locked out of new ipad

My mom is locked out of her new ipad and I am trying to help her get back in

Mac mini, OS X 10.10

Posted on Dec 26, 2020 12:49 PM

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Question marked as Top-ranking reply

Posted on Dec 26, 2020 1:31 PM

If it is Passcode Locked , see this link...

If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support

If it is Activation Lock, see this link...

How to remove Activation Lock - Apple Support


2 replies

Dec 26, 2020 1:33 PM in response to LWeller

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


Parent locked out of new ipad

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