Hello. I’m trying to get a refund back

Read these please:

Request a refund for an App Store or iTunes Store purchase - https://support.apple.com/HT204084

Report a Problem to request a refund - https://reportaproblem.apple.com/?s=6

If a reporting a problem request is unsuccessful you can also try:

Other ways to contact iTunes Support:

https://www.apple.com/emea/support/itunes/contact.html

or

https://support.apple.com/country-selector/itunes

Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: http://www.apple.com/legal/internet-services/itunes/). Apple may refund on a case by case basis, but realize they can also say no.

Follow the instructions in the Related Article above. Unless Apple has told you that they'll give you one, they're generally not obligated to provide it; if they do, it'll take up to 30 days for most payment methods.

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