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external hardrive backup wont complete anymore

I want to upgrade macos high sierra 10'13.6 to catalina or big sur but first i need to backup the computer. I'm using simple tech prodrive with plenty of storage available. I'm using the usb port. However, the backup stops before it is complete. I've tried many times.

Can anyone help?

iMac Line (2012 and Later)

Posted on Dec 30, 2020 6:08 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 1, 2021 12:15 PM

Hey there rubycrownkinglet,


Thanks for reaching out to Apple Support Communities. We understand that you're having some issues backing up your Mac. We're happy to provide some assistance.


Let's follow the steps outlined in this helpful resource that relates to the issue you're having:


If you can't back up or restore your Mac using Time Machine


If you continue to experience issues, please reach out to us here: Get Support


We hope this helps.


Have a great day!

2 replies
Question marked as Top-ranking reply

Jan 1, 2021 12:15 PM in response to rubycrownkinglet

Hey there rubycrownkinglet,


Thanks for reaching out to Apple Support Communities. We understand that you're having some issues backing up your Mac. We're happy to provide some assistance.


Let's follow the steps outlined in this helpful resource that relates to the issue you're having:


If you can't back up or restore your Mac using Time Machine


If you continue to experience issues, please reach out to us here: Get Support


We hope this helps.


Have a great day!

external hardrive backup wont complete anymore

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