You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't get photos from Iphone 11 to PC

Hi, I have a new iPhone 11, i can't get it to upload photos to my PC via iCloud. My old iPhone 7 did this, but the new one doesn't. Is there a setting or something that I need to change? Thank you.

Judith


Windows, Windows 6

Posted on Jan 14, 2021 1:00 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 14, 2021 1:02 AM

Use Windows Photo App -- The process is given below


Import Photos and Videos to your PC

You can import photos to your PC by connecting your device to your computer and using Windows Photos app:

  1. Make sure that you have the latest version of iTunes on your PC. Importing photos to your PC requires iTunes 12.5.1 or later.
  2. Connect your iPhone, iPad, or iPod touch to your PC with a USB cable.
  3. You might need to unlock your iOS device using your passcode.
  4. You might also see a prompt on the iOS device asking you to Trust This Computer. Tap Trust or Allow to continue.


Then, follow the steps in these Microsoft knowledge base articles to learn how to import photos to Windows Photos app:


When you import videos from your iOS device to your PC, some might be rotated incorrectly in Windows Photos app. You can add these videos to iTunes to play them in the correct orientation.


If you have iCloud Photos turned on, you need to download the original, full resolution versions of your photos to your iPhone before you import to your PC. Find out how.


Photos and videos that you sync from your computer to your iOS device using iTunes can't be imported back to your computer. 


Learn what to do if you can't import photos from your iPhone, iPad, or iPod touch to your computer.

1 reply
Question marked as Top-ranking reply

Jan 14, 2021 1:02 AM in response to Judithebrink

Use Windows Photo App -- The process is given below


Import Photos and Videos to your PC

You can import photos to your PC by connecting your device to your computer and using Windows Photos app:

  1. Make sure that you have the latest version of iTunes on your PC. Importing photos to your PC requires iTunes 12.5.1 or later.
  2. Connect your iPhone, iPad, or iPod touch to your PC with a USB cable.
  3. You might need to unlock your iOS device using your passcode.
  4. You might also see a prompt on the iOS device asking you to Trust This Computer. Tap Trust or Allow to continue.


Then, follow the steps in these Microsoft knowledge base articles to learn how to import photos to Windows Photos app:


When you import videos from your iOS device to your PC, some might be rotated incorrectly in Windows Photos app. You can add these videos to iTunes to play them in the correct orientation.


If you have iCloud Photos turned on, you need to download the original, full resolution versions of your photos to your iPhone before you import to your PC. Find out how.


Photos and videos that you sync from your computer to your iOS device using iTunes can't be imported back to your computer. 


Learn what to do if you can't import photos from your iPhone, iPad, or iPod touch to your computer.

Can't get photos from Iphone 11 to PC

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.