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Update my Ipad from ISO12.5.1

My Device is IPad Air and it is updated to the available version ( ISO 12.5.1)


I am trying to download an application (Netflix) from App Store, but the application is requiring a software with updated version of ISO 13 or above. When I tried to update my device from ISO 12.5.1, the system is showing that my IPad is up to date. So, I need your support to help me in updating my IPad to version ISO 13.

iPad Air, iOS 12

Posted on Jan 14, 2021 11:53 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 14, 2021 5:18 PM

A first generation iPad Air can only be updated to iOS 12.5.1.


Apple ended major update support for iPad Air1 in September 2019 - although it since continues to received “point” security updates. An iPad Air1 cannot be updated to iPadOS 13 (or any later major versions of iPadOS) as the internal hardware does not meet the minimum technical requirements (CPU and RAM) for newer versions of iOS/iPadOS.


Some App developers have dropped support for iOS versions preceding iOS 13.x for technical reasons (often because APIs or software libraries upon which they rely have been updated in the new version of iPadOS, making their App incompatible with earlier versions). 


Whilst many App titles remain compatible with your iPad Air1, if you want or need to access to Apps requiring a more recent version of iOS than your iPad can support (such as Netflix), you’ll need to consider replacement of your iPad with a newer or current model that supports iPadOS14.


Sorry, I appreciate that this may not be what you were hoping to learn.


I hope this information provides helpful clarity as to your available options - and the limitations of your existing iPad Air.

2 replies
Question marked as Top-ranking reply

Jan 14, 2021 5:18 PM in response to mashas0a

A first generation iPad Air can only be updated to iOS 12.5.1.


Apple ended major update support for iPad Air1 in September 2019 - although it since continues to received “point” security updates. An iPad Air1 cannot be updated to iPadOS 13 (or any later major versions of iPadOS) as the internal hardware does not meet the minimum technical requirements (CPU and RAM) for newer versions of iOS/iPadOS.


Some App developers have dropped support for iOS versions preceding iOS 13.x for technical reasons (often because APIs or software libraries upon which they rely have been updated in the new version of iPadOS, making their App incompatible with earlier versions). 


Whilst many App titles remain compatible with your iPad Air1, if you want or need to access to Apps requiring a more recent version of iOS than your iPad can support (such as Netflix), you’ll need to consider replacement of your iPad with a newer or current model that supports iPadOS14.


Sorry, I appreciate that this may not be what you were hoping to learn.


I hope this information provides helpful clarity as to your available options - and the limitations of your existing iPad Air.

Update my Ipad from ISO12.5.1

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