You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unauthorized purchase

Hi

I was charged for several purchases that I haven’t done.


what can I do.

iPhone 11, iOS 14

Posted on Jan 17, 2021 6:45 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 17, 2021 9:16 AM

See each of the steps in the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see 'apple.com/bill' or an unfamiliar charge on your statement - Apple Support


If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support

1 reply
Question marked as Top-ranking reply

Jan 17, 2021 9:16 AM in response to Yahia22

See each of the steps in the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see 'apple.com/bill' or an unfamiliar charge on your statement - Apple Support


If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support

Unauthorized purchase

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.