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My Mac 27" works on Catalina 10.15.
It's over a year now the ethernet stopped working. I have access to the internet via home wi-fi only. I restarted the Mac, restarted the modem, spoke with my ISP provider but no solution.
I get the message "Cable unplugged". I tried just to eliminate the possibility of bad cable with other computers and it works fine.
Can somebody help please??
Thanks
iMac 27″, macOS 10.15
You can save you and us a lot of time and effort if you do the following:
Please navigate to the Mac App Store or navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.
When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again.
For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211
You can save you and us a lot of time and effort if you do the following:
Please navigate to the Mac App Store or navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.
When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again.
For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211
NO INTERNET THRU ETHERNET
System Extensions:
[Running] TotalAV Real-Time Extension - version 1.0 (SS Protect Limited - 2020-09-07)
Application: /Applications/TotalAV.app - version 1.0 (SS Protect Limited - 2020-12-11)
Kernel Extensions:
/Applications/TotalAV.app
SSIODriver.kext (SS Protect Limited, 1.0 - SDK 10.6)
System Launch Agents:
[Not Loaded] 16 Apple tasks
[Loaded] 159 Apple tasks
[Running] 138 Apple tasks
System Launch Daemons:
[Not Loaded] 35 Apple tasks
[Loaded] 173 Apple tasks
[Running] 128 Apple tasks
[Other] One Apple task
Launch Agents:
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2013-09-05)
[Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2020-10-08)
[Other] com.adobe.ElementsAutoCreator-18.0.plist (? 17833a8b - installed 2020-01-23)
[Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-22)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-22)
[Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-09-22)
[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-01-14)
Launch Daemons:
[Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-10-08)
[Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-22)
[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19)
[Running] com.jdi.ss.SSHelper.plist (SS Protect Limited - installed 2021-01-16)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-01-14)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-12-05)
[Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed )
User Launch Agents:
[Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2013-09-05)
[Other] com.adobe.ARM.***.plist (? 0 - installed 2015-04-27)
[Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-01-24)
[Other] com.amazon.music.plist (? 0 - installed 2020-10-11)
User Login Items:
[Not Loaded] Garmin Express Service (Garmin International - installed 2019-02-14)
Modern Login Item
/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app
[Loaded] LaunchHelper (SS Protect Limited - installed 2020-12-11)
Modern Login Item
/Applications/TotalAV.app/Contents/Library/LoginItems/LaunchHelper.app
[Not Loaded] PhotoStreamAgent (App Store - installed 2015-04-04)
Modern Login Item
/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
Internet Plug-ins:
GarminGpsControl: 4.1.0.0 Release (? - installed 2013-10-09)
SharePointBrowserPlugin: 14.3.8 (? - installed 2013-10-14)
Silverlight: 4.1.10329.0 (? - installed 2014-03-23)
AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2020-10-08)
EPPEX Plugin: 10.0 (? - installed 2018-09-20)
Please post the entire report. However the little that I do see shows you have a third party antivirus app installed. Please read the following:
The best antivirus, cleaning app, and overall maintenance app for Mac OS is Mac OS itself. All you need to do with Mac OS to keep it secure and running well is to keep it up-to-date and do periodic (about 1x per week) restarts. Other than that, leave it alone. Adding third party antivirus, cleaning, security and other types of maintenance appsto Mac OS adds no additional level of security. The only thing these apps dois have the opposite affect users want. They make Mac OS slow, unstable, generate odd behavior (much like you are experiencing) and make Mac OS appear buggy.
Please locate the developers uninstall instructions for TotalAV and follow to the letter. Then restart in Safe Mode per the directions in Use safe mode to isolate issues with your Mac and then restart normally.
NO INTERNET CONNECTION THRU ETHERNET
Dear friend,
Thanks for your quick reply and for the advice. Here is again the report:
EtreCheck version: 5.6.5 (5229)
Report generated: 2021-01-19 21:15:43
Download EtreCheck from https://etrecheck.com
Runtime: 2:52
Performance: Excellent
Sandbox: Enabled
Full drive access: Disabled
Problem: Other problem
Description:
Does not connect to internet via ethernet but only through wi-fi
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
No Time Machine backup - Time Machine backup not found.
Clean up - There are orphan files that could be removed.
Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
Vintage hardware - This computer may be considered vintage.
32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system.
Limited drive access - More information may be available with Full Drive Access.
Kernel extensions present - This computer has kernel extensions that may not work in the future.
Hardware Information:
iMac (27-inch, Late 2012) - Vintage!
iMac Model: iMac13,2
3.2 GHz Quad-Core Intel Core i5 (i5-3470) CPU: 4-core
8 GB RAM - Upgradeable
BANK 0/DIMM0 - 4 GB DDR3 1600
BANK 1/DIMM0 - 4 GB DDR3 1600
BANK 0/DIMM1 - Empty
BANK 1/DIMM1 - Empty
Video Information:
NVIDIA GeForce GTX 675MX - VRAM: 1 GB
iMac 2560 x 1440
Drives:
disk0 - APPLE SSD SM128E 121.33 GB (Solid State - TRIM: Yes)
Internal SATA 6 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [APFS Fusion Drive] 121.12 GB
disk2 [APFS Virtual drive] 1.12 TB (Shared by 5 volumes)
disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 210.72 GB used)
disk2s2 - Preboot (APFS) [APFS Preboot] (Shared)
disk2s3 - Recovery (APFS) [Recovery] (Shared)
disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
disk2s5 - Macintosh HD (APFS) (Shared - 11.34 GB used)
disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM)
Internal SATA 3 Gigabit Serial ATA
disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk1s2 [APFS Fusion Drive] 1000.00 GB
disk2 [APFS Virtual drive] 1.12 TB (Shared by 5 volumes)
disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 210.72 GB used)
disk2s2 - Preboot (APFS) [APFS Preboot] (Shared)
disk2s3 - Recovery (APFS) [Recovery] (Shared)
disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
disk2s5 - Macintosh HD (APFS) (Shared - 11.34 GB used)
disk3 - WD 5000AAV External 500.11 GB
External USB 480 Mbit/s USB
disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk3s2 - M*****k (Mac OS Extended (Case-sensitive, Journaled)) 499.76 GB (441.68 GB used)
Mounted Volumes:
disk2s1 - Macintosh HD - Data [APFS Virtual drive]
1.12 TB (Shared - 210.72 GB used, 890.38 GB available, 887.51 GB free)
APFS
Mount point: /System/Volumes/Data
disk2s4 - VM [APFS VM]
1.12 TB (Shared - 2.15 GB used, 887.51 GB free)
APFS
Mount point: /private/var/vm
disk2s5 - Macintosh HD
1.12 TB (Shared - 11.34 GB used, 890.38 GB available, 887.51 GB free)
APFS
Mount point: /
Read-only: Yes
disk3s2 - M*****k
499.76 GB (441.68 GB used, 58.10 GB available, 58.09 GB free)
Mac OS Extended (Case-sensitive, Journaled)
Mount point: /Volumes/M*****k
Network:
Interface en0: Ethernet
Interface en1: Wi-Fi
802.11 a/b/g/n
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS Catalina 10.15.7 (19H114)
Time since boot: About an hour
Notifications:
Notifications not available without Full Drive Access.
Security:
Gatekeeper: Enabled
System Integrity Protection: Enabled
Antivirus software: Apple and TotalAV
Apps: 22
Hi,
Please see my last post regarding Antivirus, cleaning and other third party "maintenance" apps. I think uninstalling Total AV per the developers instructions may solve the problem you are experiencing.
I will give a try.
Thank you for your time.
No Ethernet connection
