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Stalled Files App (iPad Pro)

Has anyone experienced an iPad Pro (12.9) (4th Generation) being taken over by a PDF file downloaded to ‘My Device?’ I’m running 14.3. and retrieved the file from a university online canvas. The PDF has commandeered my ‘Files App’ with a blank white screen and the PDF file name as header. It does not respond to input, and has rendered my ‘Files App’ inaccessible. ‘Files App’ by iPhone 12 Pro, remains. Any suggestion toward a remedy is greatly appreciated. Thank you.

iPad Pro, iPadOS 14

Posted on Jan 17, 2021 1:51 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 17, 2021 2:06 PM

Force close the Files app as follows:

How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support

5 replies

Stalled Files App (iPad Pro)

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