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I switched to an iPhone X and my MacBook Pro asked me if I wanted to make wifi calls on my Mac. Of course I do so I clicked yes. Now for some reason the little waves that tell me what the audio level is on the FaceTime call box are no longer moving. They worked fine yesterday, but not today. Any thoughts?
I'm using the latest version of Big Sur.
Dbmorley,
Thank you for that information. What version of the iOS is currently installed on your iPhone X? The latest version is iOS 14.4. You can check for updates by going to Settings > General > Software updates.
Did you get a chance to try in another user on your Mac to see if this continues?
Also, on your iPhone X, if you go to Settings > Cellular, is Wi-Fi Calling turned on or off there?
On your Mac, go to the FaceTime app > FaceTime menu > Preferences and turn off Calls from iPhone and then switch it back on to see if this continues.
Make a call with Wi-Fi Calling
Cheers!
Dbmorley,
Thank you for that information. What version of the iOS is currently installed on your iPhone X? The latest version is iOS 14.4. You can check for updates by going to Settings > General > Software updates.
Did you get a chance to try in another user on your Mac to see if this continues?
Also, on your iPhone X, if you go to Settings > Cellular, is Wi-Fi Calling turned on or off there?
On your Mac, go to the FaceTime app > FaceTime menu > Preferences and turn off Calls from iPhone and then switch it back on to see if this continues.
Make a call with Wi-Fi Calling
Cheers!
Dbmorley,
Thank you for that screenshot and clarifying that information. You mentioned shutting down and restarting, do you mean closing out of FaceTime complete and then restarting your Mac? Does this happen with every contact or specific contacts? Can the contact hear you? Can you hear them?
You can trying signing out of FaceTime and signing back in: Sign in to or out of FaceTime on Mac
You can also test it in another user to see if this is happening system wide: Set up users, guests, and groups on Mac.
Hope that helps!
dbmorley,
Thank you for using Apple Support Communities. We notice that no one has responded to your question and would like to get some more information that may help the community provide some insight.
Good Luck!
I didn't restart, I shutdown the macbook completely and turned it back on. It happens with every contact. Yes the conversations work just fine. It was working fine until the other day when I switched from an iphone xr to and iphone x. that's when the issue started.
thanks for getting back to me. attached is a picture of the box i'm referring to. the only trouble shooting i did try was shutting down and restarting.
Yes, I'm on the latest version of IOS.
I have not tried creating another user on my Mac.
Yes, Wi-Fi calling is turned on.
It's working! Turning the Calls from iPhone off and on fixed it.
Thank you!
dbmorley,
Awesome! We're glad this has been resolved. Thank you for using Apple Support Communities.
Have a great day!
FaceTime audio microphone waves not working
