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Ipad

My daughters iPad is stuck on white screen w black apple.... help please

iPad Air 2, iPadOS 14

Posted on Jan 22, 2021 7:41 PM

Top-ranking reply

Level 10

418,873 points

Posted on Jan 22, 2021 7:43 PM

Read these two support articles, including the final bits about taking to Apple if nothing works.

If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly - https://support.apple.com/HT203899

If your iPhone, iPad, or iPod touch won't turn on or is frozen - https://support.apple.com/HT201412

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