You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Has anyone been experiencing their 4K Apple TV suddenly turn off? It’s now happening to more than 1 so it’s not a cable or single device issue. I haven’t reset the device yet but have done manual restarts, changed cables, HDMI ports, etc.
any suggestions would be great
Hey jbigelow4,
We see your Apple TV 4K is unexpectedly powering off.
Given the steps you've taken, we'd recommend at this point resetting the device. This resets it back to factory settings and removes all data from it. After that, set the Apple TV back up, sign back into your Apple ID and your cable provider, and set it back up. You can see the steps in the articles below:
Should the issue persist from there, or if you have further questions, feel free to reply to this thread.
Cheers!
Hey jbigelow4,
We see your Apple TV 4K is unexpectedly powering off.
Given the steps you've taken, we'd recommend at this point resetting the device. This resets it back to factory settings and removes all data from it. After that, set the Apple TV back up, sign back into your Apple ID and your cable provider, and set it back up. You can see the steps in the articles below:
Should the issue persist from there, or if you have further questions, feel free to reply to this thread.
Cheers!
Apple TV 4K turns off unexpectedly
