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📢 Newsroom Update
Apple introduces powerful new iPad mini built for Apple Intelligence. Learn more >
Apple introduces powerful new iPad mini built for Apple Intelligence. Learn more >
I bought a used ipad mini and i do not know who the previous owner is neither am i able to contact the previous owner to request for them to remove the device from their iCloud. How can i restore this ipad mini to factory settings?
iPad mini 2 Wi-Fi
Your options are very limited...
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Turn off Activation Lock – Apple Support
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.
https://discussions.apple.com/docs/DOC-250001038
Your options are very limited...
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Turn off Activation Lock – Apple Support
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.
https://discussions.apple.com/docs/DOC-250001038
you can't the activation lock is not on the device it's on apples servers
the previous owner has to take the following steps What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support
or you purchased a door stop
Restoring used iPad mini to factory settings without previous owner's iCloud ID
