You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone screen works but I can't enter any app or all or turn it off

can't do anything with my phone, the screen works but I can't enter any app or all or turn it off

[Re-Titled by Moderator]

Posted on Feb 1, 2021 11:02 AM

Top-ranking reply

Level 10

149,370 points

Posted on Feb 1, 2021 11:07 AM

You did not inform us which iPhone you have and which iOS version you are using. I will assume that you have an iPhone X or newer. With that in mind:

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

View in context

Similar questions