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Broken iPhone

Hi, my 2 year old daughter broke my new phone which is 12 pro Max’s back screen. I’m currently living in Pakistan and there is no Apple store here. I will be visiting the UAE in July (God willingly) and only can show my phone there and then at the Apple store. It’s working perfectly fine, camera, sound, port, touch, everything is perfect but the back screen has been cracked badly, if I gently rub my fingers around the back without looking at it it won’t feel anything sharp or edgy., smooth as it was just when I see it it’s baddd. Secondly how long does it take to repair? Can it be repaired same day in the store?


[Re-Titled by Moderator]


Posted on Feb 6, 2021 10:13 AM

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Posted on Feb 6, 2021 10:15 AM

Unfortunately, the back glass on this iPhone cannot be repaired. Apple would only offer to replace the phone. The cost of that replacement would depend on, whether or not, you purchased an AppleCare+ plan when you bought this phone.

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Feb 6, 2021 10:15 AM in response to mahnoorgul

Unfortunately, the back glass on this iPhone cannot be repaired. Apple would only offer to replace the phone. The cost of that replacement would depend on, whether or not, you purchased an AppleCare+ plan when you bought this phone.

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Feb 6, 2021 1:37 PM in response to Tesserax

Yeah, i just got to talk to them on the live chat, they said the same, 1299 usd for replacement. Told them its more or less the same price of a new phone. But they said it would be okay to use cause i was scared what if it stops working or starts giving any problem. So i hope it just works normal. Thankyou for you response.

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Broken iPhone

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