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User profile for user: anthonyyperez
anthonyyperez Author
User level: Level 1
8 points

Apple ID password says incorrect when it is correct.

So about once a week or whenever I try to download anything from the App Store, it says my Apple ID is incorrect when I type in the right password. I’ve changed my password 5 times within the past week and it’s honestly just getting annoying! Is there anything I can do to fix this? I’ve signed out of my account already and signed back in and that did not seem to help. I have an iPhone 12 Pro Max. (not sure why that’s not an option)...

iPhone 11 Pro Max

Posted on Feb 7, 2021 1:43 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,525 points

Posted on Feb 7, 2021 1:52 PM

See the Apple Support article(s) below.


App Store, iTunes Store, or other Apple services - If you can't connect


Apps won’t downloaded. 


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,525 points

Feb 7, 2021 1:52 PM in response to anthonyyperez

See the Apple Support article(s) below.


App Store, iTunes Store, or other Apple services - If you can't connect


Apps won’t downloaded. 


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

Reply

Apple ID password says incorrect when it is correct.

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