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White screen stuck

White screen. System won’t boot up past login


MacBook Pro 15″, macOS 10.13

Posted on Feb 9, 2021 12:15 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 11, 2021 12:24 PM

Hey there Byronksd,


We understand your MacBook Pro is booting to a white screen and you are unable to use it. We'll be happy to help.


To troubleshoot this, we recommend taking a few moments to go through the steps here: If your Mac starts up to a blank screen

This will guide you through a few things that may help like using Disk Utility and reinstalling macOS if needed.


Cheers!

5 replies
Question marked as Top-ranking reply

Feb 11, 2021 12:24 PM in response to Byronksd

Hey there Byronksd,


We understand your MacBook Pro is booting to a white screen and you are unable to use it. We'll be happy to help.


To troubleshoot this, we recommend taking a few moments to go through the steps here: If your Mac starts up to a blank screen

This will guide you through a few things that may help like using Disk Utility and reinstalling macOS if needed.


Cheers!

Feb 11, 2021 2:11 PM in response to Byronksd

Byronksd,


Thanks for going through those steps and the update on the issue. At this point, you would want to try and repair the disk with First Aid in Disk Utility. Use these steps: How to repair a Mac disk with Disk Utility


If the repair is successful, restart and see if you can boot normally. If you can't, you'll want to reinstall the operating system: How to reinstall macOS


If the repair was not successful, there may be a hardware issue. At that point, reach out to Apple Support for next steps or have it inspected. Use the two links below.


Get Support

Find Locations


Take care!

White screen stuck

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