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Where does the refund go?

When a refund is granted, is the money refunded to the card on file or the card used to make the purchase?

iPhone 11 Pro, iOS 14

Posted on Feb 9, 2021 5:18 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 10, 2021 2:46 PM

"After you request a refund, you'll receive an [email*] update" as to whether you have been granted a refund "within 48 hours." If your request is granted "the time it takes for the money to appear on your account or statement depends on the payment method." Refunds go back to the method used to make the payment originally.


- Store credit: 48 hours

- Mobile phone billing: Up to 60 days

- Other payment methods: Up to 30 days for it to appear on a statement.


*You can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".


From: How long refunds from the App Store or other Apple services take - https://support.apple.com/HT210904


If you need to contact Apple about this, click on this link --> https://support.apple.com/choose-country-region/media-services and choose a path that gets assistance from iTunes Store staff.

1 reply
Question marked as Top-ranking reply

Feb 10, 2021 2:46 PM in response to kristina1022

"After you request a refund, you'll receive an [email*] update" as to whether you have been granted a refund "within 48 hours." If your request is granted "the time it takes for the money to appear on your account or statement depends on the payment method." Refunds go back to the method used to make the payment originally.


- Store credit: 48 hours

- Mobile phone billing: Up to 60 days

- Other payment methods: Up to 30 days for it to appear on a statement.


*You can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".


From: How long refunds from the App Store or other Apple services take - https://support.apple.com/HT210904


If you need to contact Apple about this, click on this link --> https://support.apple.com/choose-country-region/media-services and choose a path that gets assistance from iTunes Store staff.

Where does the refund go?

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