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Password/locked out

This iphone11 won't accept the password for some reason. We do the instructions, but it keeps going to the image to connect it to a laptop. What do we do?

iPhone 11

Posted on Feb 10, 2021 9:13 PM

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Question marked as Top-ranking reply

Posted on Feb 10, 2021 9:24 PM

Hey there Charliek1969!


I understand your frustration with this issue. If you’d kindly follow this article, I believe it can be of assistance.


If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support


Please let me know if this issue hasn’t been fixed after following this article.


Good luck,

Jitter

1 reply
Question marked as Top-ranking reply

Feb 10, 2021 9:24 PM in response to Charliek1996

Hey there Charliek1969!


I understand your frustration with this issue. If you’d kindly follow this article, I believe it can be of assistance.


If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support


Please let me know if this issue hasn’t been fixed after following this article.


Good luck,

Jitter

Password/locked out

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