You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi - For some reason, iCloud is deleting most (not all) of my contacts around 4pm EST everyday. This has been happening for the past 3 days. To fix this issue, everyday I need to go to www.iCloud.com and click on “restore contacts”. However, I do not want to constantly have to restore my contacts - what could be causing iCloud to delete most of my contacts everyday? How do I fix this permanently?
iPhone XR, 14
First update your iPhone https://support.apple.com/en-in/HT204204
Take a back up of your precious data https://support.apple.com/en-us/HT203977
Then restore the iPhone to factory settings https://support.apple.com/en-in/HT201252
Once again set up new iPhone https://support.apple.com/en-in/HT202033
And then sign in with same Apple ID and password to set up iCloud https://support.apple.com/en-in/HT208681
Turn on iCloud features https://support.apple.com/en-us/HT207689
if all iCloud features are always turned as on and after that you erase the iPhone , the data is always saved on the iCloud server it will sync when phone is set up .
But the wiser way is take back up of the data as it should not be lost .
Ok, I'll bite. These are the steps I'm following.
Now I'll wait and see. I just restored the contacts before I wiped the phone so everything is looking good right now.
Wish me luck!
Greetings Mikey1980,
It sounds like your contacts are disappearing on their own at the same time every day. We know how important having this is for you, and we will help you get to the right place to find a resolution. Please reach out to our Apple phone support team via this link: Get Support.
Cheers!
Did you find a fix?
I have restored my contacts via www.icloud.com only to have them then be duplicated so I go to my computer and merge the duplicates. Then they disappear again!
This has happened 5 times so far.
iOS 14.4
Big Sur 11.2.1
iPhone 12 Pro Max
MacBook Pro (15-inch, 2018)
Happens to me everyday also. I called support and they just said "that's really strange" but could not offer any potential solutions except going back to original setting might work or maybe it will get fixed at the next update....
Nope I haven’t solved this issue yet. I have file a request with Apple and they are looking into this. But this sounds like the same issue I’m having.
Thank you for responding. We aren't the only ones but my other replies have remained unanswered. It is such a bizarre thing. I'm just waiting for my contacts to disappear today.
Good step it might work , not sure as if some issues are in iPhone the data will delete when it is exceeding the designated iCloud storage or the iPhone itself is corrupted .
iCloud is deleting most of my contacts everyday
