Charges

Meghan0423 Said:

"Charges: I was just charged 10.80 and I can’t find anywhere what I was charged for.. because I haven’t purchased anything or downloaded anything."

-------

Where to Go From Here:

A. Take this Up with Apple:

For financial assistance, you need to contact Apple Support. These are User-to-User forums. You are not speaking with Apple Here. We are just everyday Apple users like you.

Contact Apple Support:

Phone Support Info:

• Contact Us - Choose Locations
• USA: 1(800)MY-APPLE
• Speak with: Apple Store Staff
• Proceed from there as Necessary

B. Chat Session Info:

Being that phone calls are taking a moment, perform a chat session with Apple Support.

Setting Up the Chat Session:

1. Go to: support.apple.com
2. Scroll Down to "Tell us how we can help"
3. Select: Get Support
4. Proceed from there as Necessary

C. Screenshare:

Consider performing a screensharing session on your device, so they can see this firsthand, from your perspective.

Try This: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support - User Tips

D. Note: Phone Calls are Currently a Wait:

Due to the Coronavirus Pandemic, phone calls are taking a lot longer than usual. So, take this up with Apple, despite how long it may take to get on the phone. With many out of work, and many home from school, phone calls will likely take a while to go through — so, just stay on the line. Ask the Apple Rep — they’ll see this and will run you through the fix. Chats are taking a bit longe