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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
This past weekend I upgraded my phone from the 8plus to the 11pro. I've been paying the $9.99 a month for the 2TB of storage on the cloud for a long time. While I was at the store upgrading my phone we made sure that photos and videos from the past 4 years were backed up, they were. Now they are missing. I have nothing since before March 2019. They aren't showing up on my new phone or on the cloud. I am devastated.
iPhone 11 Pro
Take a look at this for some help.
If you're missing photos or videos in the Photos app - Apple Support
Take a look at this for some help.
If you're missing photos or videos in the Photos app - Apple Support
iCloud storage problem
