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Face is stopped working. I have reset it and even reset the iPhone to new

Why did the Face ID stop working? Won’t reset even when iPhone reset as a new phone. Software current .4 version

iPhone XR

Posted on Feb 27, 2021 3:02 AM

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Question marked as Top-ranking reply

Posted on Mar 1, 2021 2:28 PM

With the reset, and with any case removed and any screen-protection film removed and with the iPhone display cleaned and cleared of anything that might block view of the Face ID TrueDepth camera, and with still no working Face ID results...


Use the Get Support link in the upper right, and discuss this with the folks at Apple Support.

4 replies
Question marked as Top-ranking reply

Mar 1, 2021 2:28 PM in response to daren171

With the reset, and with any case removed and any screen-protection film removed and with the iPhone display cleaned and cleared of anything that might block view of the Face ID TrueDepth camera, and with still no working Face ID results...


Use the Get Support link in the upper right, and discuss this with the folks at Apple Support.

Face is stopped working. I have reset it and even reset the iPhone to new

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