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djp_music Author

Level 1

12 points

Unable to download from Mac App Store on Mojave

I have a number of apps that need to be updated, as well as those that I wish to re-download. The same thing happens for both when I try to download them from the Mac App Store. The spinner starts, but never seems to start the download:

I am running the latest version of Mojave (10.14.6 (18G8022)) on an iMac (21.5-inch, Late 2013). This has been going on for about a week now. I cannot update anything, nor can I re-download something that had previously removed. I am also unable to get anything new.

It's very frustrating.

I have tried to log out and back in to the App Store, as well as my iCloud account. I have tried repairing the boot drive. Not sure where to go now.

Help!

David

iMac 21.5″, macOS 10.14

Posted on Feb 28, 2021 11:29 AM

Top-ranking reply

djp_music Author

Level 1

12 points

Posted on Mar 1, 2021 2:30 PM

I found the solution in another thread, here: https://discussions.apple.com/thread/252482377?answerId=254702634022#254702634022

Launch the Mac App Store.
Launch Activity Monitor.
Kill all instances of appstoreagent that are listed in Activity Monitor.
Try updating/downloading the app in question.

I hope that this will help others until such time as the problem is resolved by Apple.

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Unable to download from Mac App Store on Mojave

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