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I have a charge of $20.99 on my credit card bill and I don't know what it is for. Can you help me please?

I have a charge of $20.99 on my credit card bill and I don't know what it is for. Can you help me please?






Posted on Mar 1, 2021 4:20 PM

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Question marked as Top-ranking reply

Posted on Mar 1, 2021 8:35 PM

Hello Beantown,


Carefully read and follow ALL the steps in the support article: 'If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement' Click here --> https://support.apple.com/HT201382


The article explains how you can check your purchase history, cancel subscriptions, and track possible sources of mysterious "iTunes" charges you may see on a card, particularly those from family members if you are an organizer of a Family Sharing group. It also provides a specific link for contacting Apple if you cannot trace the source of charges.


Other possibilities to consider (not all may apply in your situation):

- Purchases can be made in your name if your Apple ID is compromised ( https://support.apple.com/HT204145 ) or somebody else has access to your device ( https://support.apple.com/HT204030 ).

- If you only see a charge in emails that are not official Apple receipts, it is likely phishing attempts ( https://support.apple.com/HT204759 ).

- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a credit card you alone control, you may have been the victim of card fraud. Contact your financial institution


If a purchase is listed in your purchase history and you want to ask for a refund, read this document about how to 'Request a refund for apps or content that you bought from Apple' --> https://support.apple.com/HT204084


or click on this link to proceed directly to 'Report a Problem' for requesting a refund --> https://reportaproblem.apple.com/?s=6


Realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple does refund on a case by case basis, but they can also refuse.


If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.

1 reply
Question marked as Top-ranking reply

Mar 1, 2021 8:35 PM in response to Beantown_9391

Hello Beantown,


Carefully read and follow ALL the steps in the support article: 'If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement' Click here --> https://support.apple.com/HT201382


The article explains how you can check your purchase history, cancel subscriptions, and track possible sources of mysterious "iTunes" charges you may see on a card, particularly those from family members if you are an organizer of a Family Sharing group. It also provides a specific link for contacting Apple if you cannot trace the source of charges.


Other possibilities to consider (not all may apply in your situation):

- Purchases can be made in your name if your Apple ID is compromised ( https://support.apple.com/HT204145 ) or somebody else has access to your device ( https://support.apple.com/HT204030 ).

- If you only see a charge in emails that are not official Apple receipts, it is likely phishing attempts ( https://support.apple.com/HT204759 ).

- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a credit card you alone control, you may have been the victim of card fraud. Contact your financial institution


If a purchase is listed in your purchase history and you want to ask for a refund, read this document about how to 'Request a refund for apps or content that you bought from Apple' --> https://support.apple.com/HT204084


or click on this link to proceed directly to 'Report a Problem' for requesting a refund --> https://reportaproblem.apple.com/?s=6


Realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple does refund on a case by case basis, but they can also refuse.


If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.

I have a charge of $20.99 on my credit card bill and I don't know what it is for. Can you help me please?

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