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Can’t login to App Store

Is the App Store login different from your Apple ID and password? Those don’t work when I try logging into the App Store? How do I turn that feature off when I want to download something?

iMac 21.5″ 4K, macOS 10.14

Posted on Mar 3, 2021 11:32 AM

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Question marked as Top-ranking reply

Posted on Mar 3, 2021 1:20 PM

The App Store log in is the same as your Apple ID.


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode. 


Isolating an issue by using another user account   


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com



2 replies
Question marked as Top-ranking reply

Mar 3, 2021 1:20 PM in response to monna194

The App Store log in is the same as your Apple ID.


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Also try the Safe Mode. 


Isolating an issue by using another user account   


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com



Mar 3, 2021 1:24 PM in response to monna194

Hello monna,


Describing what happens when you try, and any error messages, would help for us to tell. In the meantime see these documents if you think they apply:


Click on this link "If you can’t download or update apps on your iPhone or other Apple device" - https://support.apple.com/HT207165

If the first 5 don't help, use the 6th.


If instead you see a message that says "Your account has been disabled in the App Store and iTunes" click on this --> https://support.apple.com/HT208856

Can’t login to App Store

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