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how do I factory reset the phone my grandma gave me if we absolutely cannot get into her icloud

The reason my grandma got rid of this phone was because she couldn't sign into her iCloud so she got a iPhone 8 to ignore the hassle of getting into this one. how do I hard factory reset it and can I do that on a vikingprocomputer. thank you in advance

iPhone 5c, iOS 10

Posted on Mar 4, 2021 1:59 PM

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Question marked as Top-ranking reply

Posted on Mar 4, 2021 2:04 PM

If your grandma cannot remember her password, then she will have to follow the 'Unlock in person' or 'Start a support request' section in:

How to remove Activation Lock - Apple Support


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how do I factory reset the phone my grandma gave me if we absolutely cannot get into her icloud

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