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Need help restoring data to iPhone 7 after updating via computer. Data was backed up but no option to enter a passcode was offered. Now I'm being asked to provide a passcode. I tried Apple ID Passcode, iPhone passcode and computer passcode. None work. Now what?
iPhone
iPhone 7, iOS 12
365inspiredart wrote:
Need help restoring data to iPhone 7 after updating via computer. Data was backed up but no option to enter a passcode was offered. Now I'm being asked to provide a passcode. I tried Apple ID Passcode, iPhone passcode and computer passcode. None work. Now what?
iPhone
365inspiredart wrote:
Need help restoring data to iPhone 7 after updating via computer. Data was backed up but no option to enter a passcode was offered. Now I'm being asked to provide a passcode. I tried Apple ID Passcode, iPhone passcode and computer passcode. None work. Now what?
iPhone
Seems you made the backups encrypted at some point
See:
About encrypted backups on your iPhone, iPad, or iPod touch - Apple Support
You need to remember the password used or you will not be able to restore that backup
Good luck!
Thanks!! The suggestion that the encryption issue could have been in the background and I wasn't aware it was active was spot on. I used an old password and it worked ... Praise God and thank YOU razmee209!!
365inspiredart wrote:
Thanks!! The suggestion that the encryption issue could have been in the background and I wasn't aware it was active was spot on. I used an old password and it worked ... Praise God and thank YOU razmee209!!
You're welcome.
Help restore iPhone Backup passcode issue
