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Ipad

My iPad screen is frozen and I can't even turn off my iPad to reboot. What do I try next?


Posted on Mar 10, 2021 3:53 AM

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Question marked as Top-ranking reply

Posted on Mar 10, 2021 4:22 AM

Try a "forced" restart of your iPad, using these instructions:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 20-40 seconds), release that button (ignore all other screens that might appear).


If the issue persists, contact Apple Support, using this link:--> Get Support

Regards

Giulio

2 replies
Question marked as Top-ranking reply

Mar 10, 2021 4:22 AM in response to Florisvd

Try a "forced" restart of your iPad, using these instructions:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 20-40 seconds), release that button (ignore all other screens that might appear).


If the issue persists, contact Apple Support, using this link:--> Get Support

Regards

Giulio

Mar 10, 2021 4:35 AM in response to Florisvd

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

Ipad

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