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rabecka98 Author

Level 1

4 points

disabled phone

I do not remember my passcode and cannot restart my phone to factory settings. How can I unlock it on my account?

iPhone 11, iOS 14

Posted on Mar 15, 2021 6:33 PM

Top-ranking reply

frazzm737

Level 9

55,236 points

Posted on Mar 15, 2021 6:34 PM

You will need to restore the phone using a computer. The process will erase the device. Later you can restore your data from a recent back-up. Instructions here...

If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

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disabled phone

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