Question marked as Top-ranking reply User profile for user: MrHoffman MrHoffman Community+ 2025 User level: Level 10 130,833 points Mar 17, 2021 4:39 PM in response to esmirna160 Try this: If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support Show more Less Upvote if this is a helpful reply Downvote if this reply isn’t helpful Reply Link