Can't download Mac OS Big Sur

Hi all!


So this is a very odd problem, but I simply cannot download the new Mac OS. I go to the app store, click download, the button grays out and nothing happens. No error message, no download, nothing. I have tried it more times than I can count, I've quit everything, restarted, cleared caches etc.


I'm using a 2017 Macbook Prof 15-inch on Sierra 10.12.6.


Any thoughts? Thanks!!

MacBook Pro 15″, macOS 10.13

Posted on Mar 18, 2021 3:17 PM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Mar 19, 2021 2:12 AM

Try booting into Safe Mode - Shift - immediately at startup and connect via Ethernet cable ( Wifi is iffy at best ) and try again.

3 replies
Sort By: 

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't download Mac OS Big Sur

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.